Shipping & Returns

This policy explains how orders from Ethos Brands LLC ("Ethos Brands," "we," "us" or "our") are shipped, and how returns, refunds and order problems are handled. Each of our brands also posts its own shipping and returns policy on its store. That store policy applies to orders placed on that store, and where it differs from this page, the store policy controls.

1. Where we ship

We ship to addresses in the United States. We do not currently ship internationally. Please check your shipping address at checkout; we can’t always change it once an order has been processed.

2. Order processing

Orders are processed on business days after payment is confirmed. Orders placed on weekends or US public holidays are processed on the next business day. Estimated processing and delivery times are shown on each store and at checkout. They are estimates, not guarantees.

3. Carriers and tracking

Orders are packed and shipped by our fulfillment partners using established US carriers. When your order ships, we email you a tracking number so you can follow the delivery.

4. Shipping costs

Any shipping charge is shown at checkout before you pay.

5. Late, lost or missing packages

If your tracking hasn’t updated for several days, or it shows delivered but you can’t find the package, email us with your order number. We will work with the carrier to locate it. If the carrier confirms a package is lost, we will send a replacement or issue a refund.

6. Returns

You may return products within 30 days of delivery. Because these are personal care and skincare products, returned items must be unused, unopened and in their original packaging. To start a return, email us with your order number before sending anything back, and we will reply with return instructions. Items sent back without contacting us first may not be accepted.

7. Refunds

Once we receive and check your return, we refund the item price to your original payment method and let you know by email. Your card issuer may take several business days to post the refund. Original shipping charges and return shipping costs are not refundable unless the return is the result of our error.

8. Damaged, defective or incorrect items

If an item arrives damaged, leaking or defective, or you received the wrong item, email us as soon as possible with your order number and a photo. We will send a replacement or issue a refund. We may ask you to return the item, and if so, we cover the return shipping.

9. Reactions and product concerns

If a product causes irritation, stop using it and contact us. Opened products returned for this reason are handled case by case.

10. Cancellations and changes

If you need to cancel or change an order, email us right away. We can only make changes before the order is processed for shipping.

11. Contact us

Ethos Brands LLC
Mailing address:
312 W 2nd St Unit #A2299
Casper, WY 82601
United States
Email: hello@ethosbrandsgroup.com